Optimised Outsourced Support for Financial Advisory Firms

Financial Planning Assistant (FPA) plays a crucial role in handling both pre- and post-Statement of Advice (SOA)/Record of Advice (ROA) administrative tasks. This includes tasks such as data collection, documentation management and post-implementation audits. The responsibilities assigned often align with the assistant’s tenure and career progression within the team.

Our Financial Planning Assistants (FPA) can support your business across every stage of the advice process - from client onboarding to implementation and review. Typical tasks include setting up client files, entering fact finds, preparing SOA documentation, following up rollovers or insurance applications and managing ongoing review schedules.

By handling the day-to-day administration, your FPA ensures your advisers and paraplanners can focus on clients, strategy and growth.

Absolutely. We tailor the assistant’s responsibilities to your existing workflows, tech stack (e.g. Xplan, Midwinter, Worksorted) and compliance processes to ensure seamless integration.

We provide structured onboarding and role scoping with your dedicated segment lead. While every business is unique, your assistant arrives with foundational knowledge and financial services training and our client services managers handle day-to-day oversight and care of our people so you don’t have to. We’ve been certified as a Great Place to Work™ since 2021.

Our team is trained in the regulatory environment and standards relevant to Australian advice businesses. Combined with your internal processes and oversight, we help maintain documentation quality, consistency and audit-readiness.

We’re ISO 27001 certified: the global gold standard for information security. All systems and processes comply with Australian privacy laws and are designed to give you complete peace of mind.

You’ll have clear and consistent communication channels (typically via Teams) with overlap during your working hours. Your assistant becomes a true extension of your team, not just a name in another time zone.

Yes. Our model is built to grow with you. Whether you’re adding capacity or capability, we can help you build out a team that evolves with your firm’s needs.

Definitely. Many of our clients are small or solo firms looking to free up time, reduce admin pressure and focus on high-value client work. You don’t need to be big to benefit, you just need to be ready to work smarter.

Once we’ve scoped your needs, we move quickly. You’ll be matched with the right team; supported through onboarding by a dedicated segment lead and onboarding manager typically within a few weeks.

Our FPAs are trained across common industry platforms like Xplan, Worksorted, Midwinter and more. We tailor onboarding to your firm’s tech stack and provide extra support if niche tools are required.

Every assistant completes a 3-week in-house training program covering compliance, financial planning fundamentals, case studies and information security. Ongoing development includes structured training and one-on-one coaching to support long-term growth and performance.

Yes. Our model is designed to reduce recruitment and training costs, allowing you to focus your investment where it matters most: growing your firm and building your client relationships.